Patient Experience Rounding

Closed
Main contact
Georgian Nursing Capstone Partners
Barrie, Ontario, Canada
Administrator
Portals
(1)
Project
Academic experience
100 hours of work total
Student
Barrie, Ontario, Canada
Intermediate level

Project scope

Categories
Healthcare Project management
Skills
strategic planning service recovery mentorship
Details

Patient experience rounding can assist in addressing patient concerns with their experience and provide the opportunity for service recovery. Using best practices, RVH’s Patient Experience Framework and leveraging RVH’s partnership with The Beryl Institute, develop standardized rounding questions and an implementation plan for bedside patient experience rounding that aligns with the Vitally You strategic plan.

Deliverables

The anticipated result of this project will be to create standardized rounding questions and an implementation plan of rolling out patient experience rounding. This will benefit the patients and the organization by providing in the moment patient experience service recovery and will benefit students in their understanding of the development of an implementation plan and patient experience principles.  


Students would be expected to work towards the above outcomes and deliverables, reviewing the resources mentioned above, as well as meeting with Patient Experience Consultants to assist in mentorship/guiding the work. This can be done remotely.  



Mentorship
Domain expertise and knowledge

Providing specialized knowledge in the project subject area, with industry context.

Skills, knowledge and expertise

Sharing knowledge in specific technical skills, techniques, methodologies required for the project.

Hands-on support

Direct involvement in project tasks, offering guidance, and demonstrating techniques.

Tools and/or resources

Providing access to necessary tools, software, and resources required for project completion.

Regular meetings

Scheduled check-ins to discuss progress, address challenges, and provide feedback.

About the company

Company
Barrie, Ontario, Canada
51 - 200 employees
Hospital, health, wellness & medical

Georgian College is a College of Applied Arts and Technology in Ontario, Canada, partnered with ILAC International College.