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Family and Resident Satisfaction Survey in Hospice Care

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Main contact
Georgian Nursing Capstone Partners
Georgian Nursing Capstone Partners
Barrie, Ontario, Canada
Elif Cengiz
Administrator
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Project
Academic experience
120 hours of work total
Student
Barrie, Ontario, Canada
Intermediate level

Project scope

Categories
Data analysis Healthcare Communications Project management
Skills
stakeholder engagement survey development planning communication ethical standards and conduct hospice end-of-life care quality improvement internal communications management
Details
  1. This project aims to design, distribute, and analyze a Family and Resident Satisfaction Survey to evaluate perceptions of quality of end-of-life care and overall satisfaction within the hospice setting. The purpose is to gather meaningful feedback that can guide improvements in service delivery, enhance hospice experiences for both residents and their families, and support accreditation or compliance efforts. The project will include survey development, data collection, analysis, and presentation of findings and recommendations.


Deliverables
  1. - A customized satisfaction survey tailored to residents and their families.
  2. - Data collection tools and methodology.
  3. - A comprehensive report summarizing findings, trends, and areas for improvement.
  4. - Actionable recommendations to enhance hospice care experiences for residents and families.
  5. - A potential presentation to management or staff to communicate key findings.
  6. This project supports quality improvement efforts and provides students with hands-on experience in survey methodology, data analysis, and health communication.


  1. Student Involvement:
  2. Students will be actively involved in all project stages, including survey development, stakeholder engagement, data collection (interviews, paper or electronic survey administration), analysis of qualitative and quantitative feedback, and reporting. Collaboration may be hybrid (remote for planning/analysis and onsite for distribution/engagement, as appropriate).


  1. Resources Required (if any):
  2. - Access to sample survey tools or previous feedback reports (if available).
  3. - Support for distributing surveys (e.g., staff assistance, internal communication).
  4. - Access to relevant policies and procedures for context.
  5. - Guidance on ethical considerations and privacy compliance.


  1. Support Offered to Students (i.e. weekly meetings, mentorship, etc.):
  2. - Weekly virtual or in-person check-ins with the project supervisor.
  3. - Mentorship from the Quality Improvement or Hospice Care team.
  4. - Feedback on deliverables throughout the project.
  5. - Access to staff for questions and clarification as needed.


Mentorship
Domain expertise and knowledge

Providing specialized, in-depth knowledge and general industry insights for a comprehensive understanding.

Skills, knowledge and expertise

Sharing knowledge in specific technical skills, techniques, methodologies required for the project.

Hands-on support

Direct involvement in project tasks, offering guidance, and demonstrating techniques.

Tools and/or resources

Providing access to necessary tools, software, and resources required for project completion.

Regular meetings

Scheduled check-ins to discuss progress, address challenges, and provide feedback.

About the company

Company
https://www.georgiancollege.ca/
Barrie, Ontario, Canada
51 - 200 employees
Hospital, health, wellness & medical

Georgian College is a College of Applied Arts and Technology in Ontario, Canada, partnered with ILAC International College.